Why our customers return to Hemswick London
The dress was even nicer than I expected and fitted beautifully. I was so pleased with it that I came back the following week and ordered a cardigan as well.
My parcel arrived safely and the Royal Mail tracking was very easy to follow. I knew when it had been dispatched, when it reached my local delivery office and when it was due at my door.
I wasn’t quite sure how to use the tracking link, so I contacted Customer Care. Sarah explained everything clearly and kindly, and I was able to find my delivery update straight away.
A lovely jumper and very soft to wear. The sleeves were slightly longer than I expected, but the fit was otherwise just right and I have already worn it several times.
I asked for help choosing the right size before ordering the sandals. The advice was spot on and they fitted perfectly when they arrived. Such a helpful and friendly service.
I ordered the wrong size at first and expected changing it to be difficult. Customer Care sent me clear instructions and helped arrange everything without any fuss.
My parcel arrived a day later than originally expected, but I received clear tracking updates throughout. Everything was packed neatly and the blouse was well worth the short wait.
I bought the floral dress for a family lunch and it was exactly what I wanted. It looked like the photographs, felt lovely to wear and I received several compliments.
This was my third order from Hemswick London and the service has been consistently good. My clothes have always arrived neatly packed and I have always known where my parcel was.
Such a pleasant shopping experience from start to finish. My question was answered quickly and my order arrived exactly as expected. I will happily shop here again.
COMBINE AND GET 10% OFF!
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FROM A HOBBY TO MY LITTLE SHOP
Hello, I’m Claire.
Clothes have been a hobby of mine since I was young. Nearly 18 years ago, I decided to turn that hobby into something more and opened my own little shop here in London.
Today, we deliver to customers across the United Kingdom, but I still run Hemswick London with the same care and enjoyment as when I first started.
Our Summer Sale is now under way, with up to 70% off some of my favourite pieces while stock lasts.
Thank you for supporting my small London business. It truly means a lot.
Warm wishes,
Claire Hemswick
Owner of Hemswick London ❤️
FREQUENTLY ASKED QUESTIONS
What is the Estimated Delivery Time?
Delivery Time
After processing, orders are dispatched and delivery typically takes 5-10 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, or peak periods.
Will I receive a confirmation email after placing an order?
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Info@hemswicklondon.com
Do you offer free shipping?
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
How can I track my order?
You can track your order by entering your Order Number or Email/Phone Number on the "Track Your Order" page. Once you’ve entered your information and clicked "Track," you will be able to see the status of your order.
Once your order has been dispatched, you will receive an email confirmation with your tracking details. From that moment, you will be able to follow your parcel’s journey to your address.
Free Royal Mail Delivery
Every UK order includes free Royal Mail delivery, so there are no unexpected delivery costs at checkout. As soon as your parcel is on its way, we’ll email you a Track & Trace link. You can follow each stage of its journey, from dispatch and local delivery updates right through to your doorstep, so you always know where your order is.
30 Day Return Guarantee
Shopping online should feel easy, even when something isn’t quite right. You have 30 days after receiving your order to request a return and refund. Simply contact our friendly Customer Care team and we’ll explain each step clearly, provide the return instructions and remain available until everything has been properly resolved.
Safe & Secure Payments
Your payment is protected throughout the entire checkout process. We use trusted payment providers and secure technology to handle your payment details safely. Simply choose the payment method you prefer and complete your order knowing that your personal and payment information is handled securely at every step.
