Shipping Policy

Last updated: 23 August 2026

At Hemswick London, we aim to handle every order carefully, clearly and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through hemswicklondon.com.

Order processing time

Please allow 1 to 3 business days for your order to be processed before dispatch.

Business days are Monday to Friday, excluding UK public holidays. During busy sale periods, processing may occasionally take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Delivery time

After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Please note that all delivery times are estimates. Delays may occasionally occur due to carrier disruption, customs checks, peak sale periods, public holidays, adverse weather, incorrect address details or other circumstances outside our reasonable control.

Direct supplier shipping

Some Hemswick London products are dispatched directly from our fulfilment partners. This allows an order to begin its journey without first being sent to a separate Hemswick London location.

Some parcels may therefore be shipped directly from overseas, including from China. Tracking may initially be provided by an international carrier before the parcel is transferred to a local UK delivery partner.

If your order contains multiple items, they may be dispatched separately and arrive in different parcels. You will not be charged any additional delivery costs when this happens.

Hemswick London remains responsible for assisting you with your order and any delivery-related questions.

Delivery carriers

We offer free standard delivery to UK addresses unless stated otherwise at checkout.

Depending on the product, fulfilment location and delivery address, orders may be delivered by Royal Mail, Evri, a local delivery partner or an international shipping partner.

The carrier shown in your initial tracking information may differ from the carrier completing the final delivery.

Delivery costs

Standard delivery is free for orders delivered within the United Kingdom, unless stated otherwise at checkout.

Incorrect delivery details

Please check that your delivery address, house number and postcode are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at info@hemswicklondon.com.

We will do our best to update your details. However, once an order has been processed or dispatched, we may no longer be able to change or redirect the delivery.

Hemswick London cannot be held responsible for delivery problems caused by incorrect or incomplete information provided when placing the order.

Delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@hemswicklondon.com.

Please include your full name, order number and the email address used to place the order. We will review the tracking information and assist you with the next steps.

Lost or missing parcels

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:

• Around your property and any designated safe place
• With other members of your household
• With your neighbours
• For a delivery card or message from the carrier

If you still cannot locate the parcel, contact us at info@hemswicklondon.com. Please include your order number and any relevant tracking information.

We will investigate the delivery with the carrier and arrange an appropriate solution if the parcel is confirmed as lost.

Questions

If you have any questions about your order or delivery, please contact us at info@hemswicklondon.com.